FAQ
Welcome to AACTA’s new Member Portal! We’ve undergone a few changes to make it easier for you to access your member benefits. Please explore the new system and if you have any questions or issues, don’t hesitate to contact us. This is a new system for us too and we appreciate your patience while we work through any bugs.
How do I access my account?
First things first: For security reasons please set up a username and password to gain access to your account. This password can be the same as your existing password. To do this, follow the steps noted below.
1. Click on “Forgot username?”.
2. Enter your Email address in the Email field and click “Submit”.
Please use the email address that received this email as that is the email address associated with your membership. If you would like to change your email address, please contact us via membership@afi.org.au or 03 9696 1844.
3. Email notification:
You will receive an email from us that will contain your username and a link to set your new password. Click this link and continue to step 4.
Remember to check your junk folder for the email. If you do not receive the email, please contact us via membership@afi.org.au or 03 9696 1844.
4. Enter your new password, confirm, and click "Submit". Your password must be at least 7 characters long and contain both letters and numbers.
Why are AACTA moving to a new Member Portal?
As we expand our membership, we want to offer a platform that allows our members to have greater access and control over their membership and its benefits. Members are the heart of the Australian Academy and this new platform will grant us the ability to build a closer relationship with our valued members.
What is different about this new Member Portal?
Whilst we are still in the early stages of this upgrade, this new Member Portal will enable members and subscribers to have better access to their account, access their benefits and renew their membershiop.
Does this affect my membership in any way?
Your membership will not change in any way. You will receive the same voting rights, benefits, exclusive invites and giveaways.
When will I have to renew my membership?
The deadline for membership renewal has changed with the date being on the last day of the month. The month will vary on each individual membership.
How can I renew my membership?
Before your membership expires, you will be sent a reminder email to renew your membership several weeks before the expiration date. In this email, it will prompt you to follow the instructions on how to renew, with a link to the member portal where you can complete payment. You can also renew your membership via the button to the left side of your profile in the Member Portal titled ‘Renew’. Once you click renew, you will be prompted to follow the steps to complete the renewal payment.
How can I upgrade my membership?
If you would like to upgrade your membership to General or Professional, please contact us so we can complete this upgrade for you. An upgrade to your membership does incur a new membership fee, relevant to the tier you are upgrading to. Send us an email at membership@afi.org.au or call us on 03 9696 1844.
Where can I find my Tax Invoice?
You will no longer be emailed a Tax Invoice. Instead, you can find your Tax Invoice in the Member Portal on your profile under the ‘Payments’ tab.
Do I have to have a membership to create an account?
No, you don't have to purchase a membership. Whether you are new or a lapsed member, you can create your account and explore the new system. If you'd like to purchase a membership, you can do so via the Member Portal.